Refund policy

THE EMPTY-BOTTLE PROMISE (The System & The Year)

Try it for up to 60 days from delivery. If you don't love the way your hair looks, contact us — full refund, and you keep the applicator, empty or not. One per customer, on your first System or Year order.

 

SINGLE APPLICATORS & ACCESSORIES

30-day returns from delivery.

 

PICKED THE WRONG SHADE?

We send the correct shade free — you keep both. That's our shade-match guarantee.

 

HOW IT WORKS

Reach us via the contact page at ylohair.com/pages/contact with your order number. Refunds go back to your original payment method within 5–10 business days.